Case Study: Assessing and Improving the Maturity Level of IT Processes in a Telecom Company using COBIT framework . International Journal of Advances in Soft Computing and its Applications , [S. l.], v. 18, n. 2, p. 290–311, 2026. DOI: 10.15849/ijasca.v18i2.76. Disponível em: https://ijasca.zuj.edu.jo/index.php/IJASCA/article/view/76. Acesso em: 11 sep. 2026.